Shapa

One WhatsApp and Telegram inbox for your whole team.

Conversation CRM

The problem it solves

Customer chats get missed when they are spread across phones and apps, and two people end up answering the same conversation. Shapa brings everything into one screen, so it is always clear who owns each conversation.

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Key features

  • Shared inbox for WhatsApp and Telegram
  • WhatsApp Lite: connect your existing number by scanning a QR code
  • Conversation assignment, roles, and team permissions
  • WhatsApp Business API as the official channel
  • AI reply suggestions you can edit before sending
  • CSAT and team performance reports

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